TERMS OF SERVICE

Last updated: July 23, 2025

These Terms of Service ("Terms") form a binding contract between SenSec LLC, a Wyoming limited liability company ("SenSec," "we," "us," or "our"), and the entity or individual who accesses or uses the SenSec platform, websites, mobile apps, APIs, and related services (collectively, the "Service"). By creating an account, clicking "I agree," or using any part of the Service, you agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity; "you" and "Customer" then mean that entity.

Plain‑English summary (not legally binding): We provide an AI‑powered security management platform. You keep ownership of your raw data, but you grant us broad rights to use it to run, secure, and improve the Service (including to train and refine our AI). We own our software, models, and all derivatives we create. We strive to keep the Service available, but it’s provided “as is.” Our liability is strictly limited. Disputes go to binding arbitration in Sheridan, Wyoming, and you waive class actions. Please read the full legal terms below.

1. Company Information & Notices

SenSec LLC
30 N Gould St Ste N
Sheridan, WY 82801, USA
Email for legal notices: legal@sensec.app

Notices will be deemed given when received by email (with confirmation) or three (3) business days after mailing by certified mail, return receipt requested.

2. Definitions

"Account" means a unique account created for you to access the Service.
"Customer Data" means information, content, files, and other data that you or your end users submit to or generate within the Service (including audio, video, images, text, telemetry, and metadata).
"Derived Data" means data, insights, analytics, model weights, and other information generated by or for SenSec from processing or analyzing Customer Data, including outputs of AI/ML models.
"Documentation" means user guides, policies, and support materials we make available.
"Order" means any online order, pricing page selection, or separate written order form referencing these Terms.
"SLA" means any service level commitments we expressly publish or agree to in writing.
"Subprocessor" means a third party we authorize to process Customer Data in order to provide the Service.

3. Eligibility & Account Registration

3.1 Age and Authority. You must be at least 18 years old and legally able to enter into contracts.
3.2 Accurate Information. You agree to provide accurate, current, and complete information and to keep it updated.
3.3 Credentials. You are responsible for safeguarding your passwords, API keys, and access tokens. You must notify us immediately of any unauthorized use of your Account.

4. The Service; Changes; Beta Features

4.1 Description. The Service includes AI‑assisted security management tools such as guard scheduling, patrol tracking, incident logging, task assignment, speech‑to‑text reporting, analytics, and related functionality as described in our Documentation and site (features may change).
4.2 Modifications. We may modify or discontinue portions of the Service, provided that we will not materially reduce core functionality of any paid plan during a paid term without comparable alternatives or pro‑rated refunds.
4.3 Beta/Preview Features. We may label certain features as alpha, beta, preview, or similar ("Beta Features"). Beta Features are provided "AS IS" without any commitments, may be changed or discontinued anytime, and are excluded from the SLA and support. You assume all risks of using Beta Features.

5. Fees, Taxes, and Payment

5.1 Fees. You agree to pay all fees specified in your Order or on our pricing page. Unless otherwise stated, all fees are non‑refundable and due in advance.
5.2 Auto‑Renewal. Subscriptions renew automatically for successive terms equal to the initial term unless either party gives written notice of non‑renewal at least 30 days before the end of the then‑current term.
5.3 Late Payments. Overdue amounts may incur a finance charge of 1.5% per month (or the maximum allowed by law, if lower) plus reasonable collection costs. We may suspend the Service for unpaid fees after notice.
5.4 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, or similar taxes (excluding taxes based on our net income).

6. Data Rights, Ownership & Licenses

6.1 Customer Data Ownership. As between you and SenSec, you retain ownership of Customer Data.
6.2 License to SenSec. You grant SenSec a worldwide, non‑exclusive, royalty‑free license to host, copy, process, transmit, display, and create derivatives of Customer Data solely to: (a) provide, maintain, secure, and support the Service; (b) comply with law; and (c) as permitted in Section 6.3.
6.3 Improvement & AI Training Use. You also grant SenSec a perpetual, irrevocable, worldwide, royalty‑free license to use Customer Data to generate Derived Data and to train, tune, and improve our algorithms, models, and the Service (including after termination), provided we: (i) do so in aggregated, de‑identified, or anonymized form where reasonably practicable; and (ii) do not disclose Customer Data in a way that identifies you or your end users.
6.4 Derived Data & Platform IP. SenSec exclusively owns all rights, title, and interest in and to (a) the Service; (b) our software, documentation, models, and other technology; and (c) all Derived Data. No rights are granted except as expressly stated.
6.5 User‑Generated Content. To the extent users upload text, photos, videos, audio, or other content, you warrant that you have all needed rights and that such content does not infringe third‑party rights. You grant SenSec the licenses in 6.2 and 6.3.
6.6 Feedback. You may provide suggestions or feedback; we may use it without restriction or payment.

7. Confidentiality & Security

7.1 Confidential Information. Each party may disclose Confidential Information to the other. The receiving party will protect it using reasonable care and use it only as permitted by these Terms. Confidential Information excludes information that is (a) public through no fault; (b) lawfully received from a third party without confidentiality duty; (c) independently developed; or (d) required by law to be disclosed (with notice where legally permitted).
7.2 Security. We implement reasonable and appropriate technical and organizational safeguards designed to protect Customer Data. You acknowledge that no system is 100% secure and agree to implement your own appropriate security measures (e.g., access controls, backups, device security).
7.3 Incident Notification. We will notify you without undue delay after confirming a Security Incident affecting your Customer Data, and we will provide information reasonably available to us.

8. Acceptable Use & Restrictions

You will not (and will not allow others to):

Use the Service to violate law, including privacy, export, or employment laws;
Upload or generate content that is illegal, defamatory, obscene, infringing, or harmful;
Reverse engineer, decompile, or attempt to derive source code or model weights except to the extent such restriction is prohibited by applicable law;
Access the Service to build a competing product or copy features;
Interfere with or disrupt the Service or attempt to bypass rate limits or security;
Use AI outputs as the sole basis for decisions that create legal obligations or high‑risk outcomes without appropriate human oversight.

We may suspend or terminate Accounts that violate this Section.

9. Service Levels & Support

9.1 Availability Goal. Unless expressly stated in an SLA or Order, the Service is provided on an "as available" basis with no guaranteed uptime. If we publish an SLA, its remedies are your sole and exclusive remedy for any Service availability issues.
9.2 Exclusions. Downtime due to maintenance (with reasonable notice where feasible), Customer or third‑party systems, force majeure, or Beta Features is excluded from any SLA.

10. Third‑Party Services & Subprocessors

The Service may interoperate with or link to third‑party services. We are not responsible for those services, which are governed by their own terms and privacy policies. We may use Subprocessors to provide the Service; we remain responsible for their compliance with these Terms.

11. Intellectual Property Infringement; DMCA

If you believe your copyrighted work was used on the Service without authorization, send a DMCA notice to legal@sensec.app with: (a) your signature; (b) identification of the work and allegedly infringing material; (c) contact info; (d) a statement of good‑faith belief; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may remove content and terminate repeat infringers per 17 U.S.C. §512.

12. Disclaimer of Warranties

THE SERVICE (INCLUDING ALL BETA FEATURES, AI OUTPUTS, AND THIRD‑PARTY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, ACCURACY, OR RELIABILITY. YOU ASSUME ALL RISK FROM USING AI OUTPUTS AND MUST APPLY APPROPRIATE HUMAN REVIEW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Indirect Damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SAVINGS, OR DATA; OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
Cap. EACH PARTY’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY YOU TO SENSEC FOR THE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Exclusions. The above caps do not limit your payment obligations or either party’s liability for (a) infringement/misappropriation of the other party’s IP rights; (b) breach of confidentiality; or (c) gross negligence or willful misconduct to the extent such limitation is prohibited by law.

Some jurisdictions do not allow certain disclaimers or limitations; those will apply to the maximum extent permitted.

14. Indemnification

You will defend, indemnify, and hold harmless SenSec and its officers, directors, employees, and agents from and against any third‑party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your Customer Data or content; (b) your use of the Service in violation of these Terms or law; or (c) your violation of any third‑party rights.

15. Force Majeure

Neither party is liable for failure or delay due to events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, cyberattacks, or changes in law (each, a "Force Majeure Event"). The affected party will use reasonable efforts to mitigate. If a Force Majeure Event continues for more than 90 consecutive days, either party may terminate upon notice.

16. Term; Suspension; Termination

16.1 Term. These Terms start when you first use the Service and continue until terminated.
16.2 Suspension. We may suspend your access immediately for: (a) non‑payment; (b) security risk; (c) suspected violation of law or these Terms; or (d) to protect the Service or other users.
16.3 Termination for Cause. Either party may terminate for material breach if not cured within 30 days after written notice. We may terminate immediately for egregious violations (e.g., illegal activity, IP infringement, confidentiality breach, reputational harm).
16.4 Effect of Termination. Upon termination: (a) your right to use the Service ends; (b) fees due remain payable; (c) we will, upon written request within 30 days, provide a one‑time export of Customer Data in a reasonable format; thereafter we may delete or anonymize Customer Data, except we may retain data as required by law or for legitimate business purposes (e.g., backups, audit logs, Derived Data).
16.5 Survival. Sections 1–2, 6–7, 10–16, 17–22, and any accrued rights or obligations survive termination.

17. Dispute Resolution; Arbitration; Class Action Waiver

17.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflicts of law provisions.
17.2 Informal Resolution. Before filing a claim, the complaining party must send a written Notice of Dispute and work in good faith for 30 days to resolve it.
17.3 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Sheridan, Wyoming, in English. Judgment on the award may be entered in any court with jurisdiction.
17.4 Class Action/Jury Waiver. YOU AND SENSEC AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

If you are a consumer in a jurisdiction that prohibits mandatory arbitration or class waivers, this Section will apply to the maximum extent permitted or the dispute will be resolved in the courts of Sheridan County, Wyoming.

18. Export Controls & Sanctions

You represent that you are not located in, and will not use the Service from, any country subject to U.S. embargo, and you are not on any U.S. government restricted party lists. You will comply with all applicable export and sanctions laws.

19. U.S. Government Rights

The Service is "commercial computer software" and "commercial computer software documentation" as defined in FAR 2.101. If acquired by or on behalf of a U.S. government agency, use, duplication, or disclosure is subject to the restrictions in FAR 52.227‑19 or DFARS 227.7202, as applicable.

20. Changes to Terms

We may update these Terms from time to time. We will post the revised Terms with an updated "Last updated" date and, for material changes, provide notice (e.g., by email or in‑app). Changes become effective on the stated effective date. Continued use after the effective date constitutes acceptance. If you object to changes, your sole remedy is to stop using the Service and, if applicable, terminate per Section 16.

21. Order of Precedence

If there is a conflict between these Terms and an Order, Data Processing Agreement, or SLA executed by both parties, the following order governs: (1) Data Processing Agreement (if any); (2) Order; (3) SLA; (4) these Terms; (5) Documentation.

22. Miscellaneous

Independent Contractors. The parties are independent contractors. No partnership, joint venture, employment, or agency relationship is created.
Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is held unenforceable, it will be modified to the extent necessary to make it enforceable, and the remainder will remain in effect.
No Waiver. Failure to enforce any provision is not a waiver.
Entire Agreement. These Terms (including any referenced documents) are the entire agreement and supersede all prior agreements regarding their subject matter.
Headings. Headings are for convenience only and do not affect interpretation.
Equitable Relief. Breach of Sections 6 or 7 may cause irreparable harm, and we may seek injunctive relief without posting a bond.